Last updated: 9 September 2026

At Little Custom Cottage, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.littlecustomcottage.com, place an order, contact us or interact with our business.

Little Custom Cottage is responsible for the personal information collected through this website and our services.

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1. Information We Collect

When you browse our website, place an order or contact us, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Information you provide when contacting us

• Personalisation details provided for custom products

• Photographs, handwriting, names, dates, messages or other files supplied for personalised products

• Payment-related information processed through our payment providers

• Website usage information, such as device, browser and cookie information

We only collect information that is reasonably necessary to provide our products and services.

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2. Personalised Products

Many Little Custom Cottage products are made specifically for our customers.

Where you provide photographs, handwriting, names, dates, artwork or other personal information for a personalised product, this information will only be used to create and fulfil your order, provide customer service and deal with any issues relating to the order.

Please make sure you have permission to provide any photographs or personal information relating to another person.

Personalisation files will only be kept for as long as reasonably necessary for order fulfilment, customer service, potential replacements or repeat-order enquiries.

You may contact us if you would like a personalisation file deleted sooner, provided we are not required to retain it for another legal or legitimate reason.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Create personalised products

• Take and manage payments

• Arrange delivery

• Contact you regarding your order

• Respond to enquiries

• Handle refunds, replacements or complaints

• Maintain business and accounting records

• Prevent fraud or misuse of our website

• Improve our website, products and customer experience

• Send marketing communications where you have chosen to receive them

• Comply with legal and regulatory requirements

We will not sell your personal information to third parties.

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may process your information because:

Contract – we need the information to process and fulfil an order you have placed with us.

Legal obligation – we may need to retain certain information for tax, accounting or other legal requirements.

Legitimate interests – we may use information where reasonably necessary to operate, protect and improve our business, provided your rights and interests are not overridden.

Consent – where required, such as certain marketing communications or non-essential website cookies, we will rely on your consent. You can withdraw your consent at any time.

5. Payments

Payments placed through our website may be processed by third-party payment providers.

Little Custom Cottage does not normally receive or store your complete debit or credit card information. Payment information is handled securely by the relevant payment provider in accordance with their own privacy and security policies.

6. Who We Share Information With

We may need to share limited personal information with trusted companies that help us operate our business, including:

• Our website hosting and ecommerce platform, including Wix

• Payment processing providers

• Delivery and postal companies

• IT, website and cloud-storage providers

• Accounting or bookkeeping services where applicable

• Professional advisers where necessary

• Government, regulatory or law-enforcement authorities where legally required

We only share information where it is reasonably necessary for these services to be provided.

These organisations may act as independent data controllers or as processors working on our behalf.

7. International Data Transfers

Some of the companies that provide website, payment, hosting, analytics or other services to Little Custom Cottage may process information outside the United Kingdom.

Where this happens, we expect our service providers to use appropriate protections for personal information as required by UK data protection law.

8. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

The amount of time information is retained depends on why it was collected.

For example:

• Order and transaction records may be retained for several years where required for accounting, tax or legal purposes.

• Customer enquiries will be retained only for as long as reasonably necessary to deal with the enquiry and any related issues.

• Personalisation photographs, handwriting, artwork and other files will be retained only for as long as reasonably necessary for fulfilment, replacements, customer service or repeat-order enquiries.

• Marketing information may be retained until you unsubscribe or withdraw your consent.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Marketing

If you choose to sign up for marketing communications, we may contact you regarding:

• New products

• Offers and discounts

• Seasonal collections

• Sales

• Business updates

You can unsubscribe at any time using the unsubscribe option included in marketing emails or by contacting Little Custom Cottage directly.

You will still receive essential communications relating to an order even if you unsubscribe from marketing.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly, including features such as shopping baskets, checkout and website security.

Other cookies may be used for purposes such as analytics, advertising or understanding how visitors use the website.

Where required, we will ask for your permission before placing non-essential cookies on your device.

You can change your cookie preferences through our website's cookie settings or through your browser settings.

Disabling certain cookies may affect how some parts of the website function.

11. Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Our website and third-party service providers use technical and organisational security measures to help protect your information.

However, no internet-based service can guarantee complete security.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information.

These can include the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request transfer of certain information to you or another organisation

• Withdraw consent where we rely on consent to process your information

Some of these rights depend on the reason we are processing your information and may not apply in every situation.

To exercise any of these rights, please contact us using the details below.

13. Children’s Information

Our products may be purchased for children and may include children's names, photographs or other personalisation details.

This information is provided by the person placing the order and will only be used where necessary to create and fulfil the requested personalised product.

We do not knowingly collect personal information directly from children for marketing purposes.

14. Links to Other Websites

Our website may occasionally contain links to third-party websites or social-media platforms.

Little Custom Cottage is not responsible for how those websites collect or use your information. We recommend reviewing the privacy policy of any external website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on our website and the date at the top of this page will show when it was most recently updated.

16. Contact Us

If you have questions about this Privacy Policy, would like to exercise your data-protection rights or have concerns about how your information has been handled, please contact:

Little Custom Cottage
Website: www.littlecustomcottage.com
Email: sales@littlecustomcottage.com

17. Making a Complaint

If you are unhappy with how your personal information has been handled, please contact Little Custom Cottage first so that we have an opportunity to resolve your concern.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Information about making a complaint can be found on the ICO website.